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New Software #20200708 - No output or distortion depending on DSP modes

MB

July 28, 2020 02:41

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The new Beocreate2 software (v20200708) is causing problems when installed on a Beocreate unit matched with an RPi 4 (4GB).

I've seen all sorts of issues ranging from DSP programs failing to write to no audio when attempting to use Beocreate Universal. When I have been able to install the DAC+DSP Universal program (only after a full software rollback and reinstall is completed), the audio is distorted and missing any midrange and bass.

On the new software, the error message "There is a problem accessing the sound processor (not responding)" seen often. Restarting the unit does not resolve the problem.

Rolling back to v20200527 allows the Beocreate Universal program to be installed, and audio is clear and full.

Something isn't working with this new software version. What diagnostics or logs do you need me to submit for troubleshooting?

Thank you.

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5 comments

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  HiFiBerry team July 28, 2020 04:48

  There was some incompatibility with another software on this release. Try upgrading to the latest 20200727 release.

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  MB July 28, 2020 06:09

  Thank you for your recommendation. I've installed v20200727 and I'm able to switch between DSP programs without erroring, so thank you for that!

  That being said, I am still only able to listen to the "Beocreate Universal" entry (and it sounds great). But the only other DSP program that will somewhat work is the "DAC+DSP Universal (96kHz)" entry, which only works the tweeters of my CX50's (no mids, no bass) and are distorting. The standard "DAC+DSP Universal" and "DAC add-in" entries do not work at all (silence).

  To get all DSP programs to work, do I need to enable or install anything? Why would the DAC+DSP 96kHz program only run the tweeters (and be distorted)?

  Thank you for your assistance. I really appreciate your help with this.

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  HiFiBerry team July 28, 2020 06:10

  The other profiles are not designed for the Beocreate. These won't work. 

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  MB July 28, 2020 06:12

  Just to clarify, are you saying that the Beocreate can only output 48kHz?

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  David Börner August 10, 2020 22:41

  No filters are provided for 96 khz but they can be made,just someone needs to make them...