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Problem with Beocreate software installation

Rudi Pedersen

January 25, 2019 19:30

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Hi,

I have been working to install 2 x CX50 speakers as 2 standalone speakers each with a Pi3+ and Beocreate module.

I have had so many issues to deal with to get this up running. The first speaker is running - with a lot of help from Daniel from HiFiBerry.

The other one works with sound using the HiFiBerry software, but when I install the B&O software from the Web interface a very loud click/"bang" comes when the sound profile is installing. It seems like - looking at the web installer - that everything is running right, but there is no sound.

First, Daniel had the idea that the Pi3+ could be faulty - I ordered 2 new one, but the same problem. Daniel have checked the Beocreate board and sent this back to me. It works using the HiFiBerry but not with B&O software.

This needs to be much better, if B&O wants people to re-invest in old speakers. The software is too unstable and too many faults.

I hope someone from B&O is reading this and will take actions - it reminds me of the problems we all had with Moments, Avant, Essence and the app for traditional products from B&O for many years. I do not hope the Beocreate software is on the same track.

I am sitting here with the hope of a solution in the near future.

BR Rudi

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20 comments

• 0
  
  Duncan January 25, 2019 20:45

  Hi Rudi, I too was on the verge of giving up and Daniel put me onto the side project of HifiBerryOS. This is and has been my only saving grace to me continuing my project. I had endless problems with dsp programs failing to write and becoming corrupt etc. the installation program also only worked for the first time. 

  Try HifiBerryOS, the only issue I have with it now is that the Spotify component is very unstable but I need to plug into wired lan and see if that helps. 

  Duncan

• 0
  
  HiFiBerry team January 26, 2019 08:39

  @Duncan: Did you try the new version from December or the latest from yesterday? Spotify should not restart if there is a network outage. It would be good to hear if this works for you.

   

• 0
  
  Duncan January 26, 2019 08:59

  Yes, it is currently operating the latest HifiBerryOS from December.

  I was still connected by Wifi as it always has been and I was struggling with what seemed like Wifi dropouts which affected Spotify & Airplay. Best I can describe the playback is that Airplay would behave as if on bluetooth and the streaming device goes out of range, kind of juddering broken sound intermittently. Spotify would take a while to connect, drop the connection and even continue playing when no connection by streaming device IE I cant turn it off, turn it down etc.

  I used the normal Wifi config file in root directory, router is 5m from Beocreate and is the only device connected to that specific Wifi network.

  As of a few hours ago I have disabled wifi and connected via lan and the systems seems hugely more stable. Minimal pops/clicks, responsive :) Will report back if I find any new problems.

• 0
  
  HiFiBerry team January 26, 2019 14:47

  Hi Rudi,
  
  can you try the following.
  
  Login via ssh, then run the following commands:
  
  dsptoolkit install-profile http://downloads.hifiberry.com/beocreate/profiles/beovox-cx50.xml
  wget https://raw.githubusercontent.com/hifiberry/hifiberry-dsp/master/sample_files/settings/no_spdif.txt
  dsptoolkit store-settings no_spdif.txt
  
  
  Best regards,
  Daniel

• 0
  
  Rudi Pedersen January 26, 2019 15:54

  Hi Daniel

  As I could be reading others have had problems like me....and the software is faulty, as it selects the SPDIF input.

  I have run the 3 commands and now it is working ...perfect - music is playing.

  Software issues...yes

  Thanks for the support

  Best regards Rudi 

• 0
  
  HiFiBerry team January 26, 2019 16:07

  Good to hear this. 

  Enjoy the music!
  Daniel

• 0
  
  Rudi Pedersen January 27, 2019 15:36

  Hi Daniel and others

  Just to let you know - when you disconnect power the “new” setup is lost and you need to do this setting again - not a good solution in the lon run.

  We need a more stable solution

  BR Rudi

• 0
  
  Tuomas January 29, 2019 13:19

  Hi Rudi,

  To follow up on the issue with settings being lost: if you run only the following command in SSH:

  dsptoolkit store-settings no_spdif.txt

  That's the third command suggested by Daniel earlier. Does it work alone? This will tell us a bit more about where the problem is.

   

  -------

  I'd like to take a moment to talk about the quality of B&O software for BeoCreate. First of all, I'm truly sorry about the issues. We've seen these too, and don't think for a second that it's acceptable.

  Why haven't we fixed it? The current software was originally created as a quick, temporary solution until we can support BeoCreate via the Bang & Olufsen app (which, as you see, hasn't happened – but this is not in my hands). It is less than ideal to maintain, which has caused problems to pile up over time and we have been able to provide "band-aid" at best.

  A new version is coming. This is going to be our "BeoSound Moment 2.0" of BeoCreate software – not a new coat of paint or a tune-up, but a total fresh start both on the inside and on the outside. There's so much that we've learned from the current system, what works and what doesn't. That has allowed us to make better choices in terms of features, reliability, and ability to maintain it for the future. I can't wait until we can show it to you, which should be during the spring.

  I know it's all just words at this point. We hear you, loud and clear. We've let you down, but we will do better.

   

  All the best,

  Tuomas from Bang & Olufsen

  Edited by Tuomas January 29, 2019 13:20
• 0
  
  Rudi Pedersen January 29, 2019 19:01

  Hi Tuomas

  Thanks for the update

  We are looking forward to use version 2.

  The idea of re-using old speakers is brilliant so lets hope the next version brings the software to brilliant level as well.

  (I will test as soon as possible and be back)

  Best regards Rudi

   

• 0
  
  Marc-Etienne February 15, 2019 19:13

  I am having the same problem, after any cold reboot I got no sound at all, running the

  dsptoolkit store-settings no_spdif.txt

  command does the trick.

   

  how do I put it in a startup script ?

• 0
  
  HiFiBerry team February 15, 2019 19:29

  Hi,

  store-settings should already write this to the EEPROM. You should not need to use it again.

  Best regards,
  Daniel

• 0
  
  Marc-Etienne February 15, 2019 21:18

  Well, I issued the command, software rebooted the pi and sound still was working. Then I pulled the plug and hard rebooted everything, no sound, had to run the same command to get sound. 

• 0
  
  HiFiBerry team February 16, 2019 05:11

  Hi Marc,

  what version of the Beocreate software are you using?

  Best regards,
  Daniel

• 0
  
  Marc-Etienne February 16, 2019 19:32

  I grabbed beocreate-181228.img yesterday from the download link.

   

• 0
  
  HiFiBerry team February 18, 2019 09:58

  Hi Marc,

  if you run "dsptoolkit reset", do you see the same problem that it looses the settings?

  Best regards,
  Daniel

• 0
  
  Marc-Etienne March 10, 2019 20:58

  I ran the reset command, then the store-settings, and now it looks like it's working as expected. It chimed and stated its IP address.

   

• 0
  
  Erensjo March 13, 2019 22:33

  Hi! This is truly frustrating. I installed the beocreate software from img-file and all ran smooth. Setup was flawless and the sound was so good. This was a few weeks ago, and I also installed some extra software like snapcast client. The plan was to give the speaker to my daughter so I decided to make a fresh installation, since it went smooth the first time. Now I’ve spent the last weeks evenings trying with different solutions presented at your site, including Hifiberry OS, but nothing works

  The beocreate setup stops at second step, choosing sound profile where no profiles show up, no icons, just the headers about BeO profiles and standard profiles. When can we expect the new setup, or can you help me find whats wrong? I have four pairs of speakers waiting to be refurbished with beocreate cards.

• 0
  
  Tuomas March 13, 2019 23:05

  Hi Erensjo,

  my apologies for the issues. It sounds like the file that contains the list of sound profiles is not being properly downloaded. Normally, this file should be fetched and cached as soon as you arrive to the setup page.

  Here's what I'd like you to try:

  1. Go to the settings in your web browser, and find the section where you can manage/delete data (cookies, local storage, etc.) stored on your computer by different websites. For example, in Safari this is found under Safari -> Preferences -> Privacy -> Manage Website Data.

  2. Remove the website data for bang-olufsen.com (it's easiest to just search for it).

  3. Reload the setup page.

   

  If you're on Safari, this is what you can do to verify that the profiles have been downloaded when you have the setup page open:

  1. Go to Safari preferences and to the Advanced tab.

  2. Enable "Show develop menu in the menu bar". Close the preferences window.

  3. From the Develop menu, select "Show Web Inspector".

  4. Go to Storage and Local Storage, and check if the line that's shown in blue appears:

  

  If it does, you should be good to go. If not, you may click on the red "error" symbol that's at the top of the window to see what's being reported.

  I will assist you further if necessary.

   

  Best,

  Tuomas from Bang & Olufsen.

• 0
  
  Tuomas March 14, 2019 13:22

  We have uploaded a copy of the setup utility to the HiFiBerry site. This is due to an issue we noticed with browsers not allowing unencrypted connections to the sound systems from a HTTPS page.

  Find the setup utility in the following address:

  http://downloads.hifiberry.com/beocreate/setup

  In case the one at Bang & Olufsen doesn't work for you, please give this one a go and let me know if it doesn't solve your issue.

   

  Best,

  Tuomas

   

• 0
  
  Erensjo March 14, 2019 21:16

  Thanks a lot Tuomas! Superhero! If you were here in Sweden I would buy you a ’fika’. You’ve made my day!

  The setup at hifiberry solved it all, didn’t have to clear cache in browser at all, everything went smooth and totally flawless! It’s true there was a problem with connection on ipad to https on bang-olufsen site, but hifiberry worked perfect. Now we enjoy good sound at home! I hope this can help the other people out there struggling with their setup.