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Raspberry pi 3 Jessie with DAC+ Pro very poor audio quality (lot of noise)

Hello,

 

I've just installed my new HifiBerry DAC+ Pro on my Raspberry Pi 3 model B and plugged my Logitech 5.1 kit (standard 5.1 kit designed for computer, it's temporary) on it but I ear a lot of noise on my speakers. And by a lot of noise I mean, the music is not recognizable at all, there is just noise.

The speakers (jack 3"5) are connected to the DAC using this cable: https://www.amazon.fr/dp/B004HTK3NO/ref=pe_386181_37038081_TE_3p_dp_1.

I'm testing using a MP3 file (but it's the same with a WAV file without compression) with mplayer.

The weird thing is that the sound output is not always as bad. Sometime I can ear the beginning of the music and then the noise starts. Sometime it's just a "cracking" sound but the music is recognizable. And finally, I've been able to play the sound for few seconds without sound issues, but only once! 

 

I've tried to play with alsamixer to modify the volume and the other parameters (without clearly knowing what I was doing) but it didn't help.

I've also tried to unplug the RJ45 cable, all my USB devices, the HDMI connector. I've tried to plug/unplug/move the jack, but nothing.

 

Here is the output from amixer:

pi@raspberrypi:~ $ amixer
Simple mixer control 'DSP Program',0
Capabilities: enum
Items: 'FIR interpolation with de-emphasis' 'Low latency IIR with de-emphasis' 'High attenuation with de-emphasis' 'Fixed process flow' 'Ringing-less low latency FIR'
Item0: 'FIR interpolation with de-emphasis'
Simple mixer control 'Analogue',0
Capabilities: pvolume
Playback channels: Front Left - Front Right
Limits: Playback 0 - 1
Mono:
Front Left: Playback 0 [0%] [-6.00dB]
Front Right: Playback 0 [0%] [-6.00dB]
Simple mixer control 'Analogue Playback Boost',0
Capabilities: volume
Playback channels: Front Left - Front Right
Capture channels: Front Left - Front Right
Limits: 0 - 1
Front Left: 0 [0%] [0.00dB]
Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Auto Mute',0
Capabilities: pswitch
Playback channels: Front Left - Front Right
Mono:
Front Left: Playback [on]
Front Right: Playback [on]
Simple mixer control 'Auto Mute Mono',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'Auto Mute Time Left',0
Capabilities: enum
Items: '21ms' '106ms' '213ms' '533ms' '1.07s' '2.13s' '5.33s' '10.66s'
Item0: '21ms'
Simple mixer control 'Auto Mute Time Right',0
Capabilities: enum
Items: '21ms' '106ms' '213ms' '533ms' '1.07s' '2.13s' '5.33s' '10.66s'
Item0: '21ms'
Simple mixer control 'Clock Missing Period',0
Capabilities: enum
Items: '1s' '2s' '3s' '4s' '5s' '6s' '7s' '8s'
Item0: '1s'
Simple mixer control 'Deemphasis',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'Digital',0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 207
Mono:
Front Left: Playback 207 [100%] [0.00dB] [on]
Front Right: Playback 207 [100%] [0.00dB] [on]
Simple mixer control 'Max Overclock DAC',0
Capabilities: volume volume-joined
Playback channels: Mono
Capture channels: Mono
Limits: 0 - 40
Mono: 0 [0%]
Simple mixer control 'Max Overclock DSP',0
Capabilities: volume volume-joined
Playback channels: Mono
Capture channels: Mono
Limits: 0 - 40
Mono: 0 [0%]
Simple mixer control 'Max Overclock PLL',0
Capabilities: volume volume-joined
Playback channels: Mono
Capture channels: Mono
Limits: 0 - 20
Mono: 0 [0%]
Simple mixer control 'Volume Ramp Down Emergency Rate',0
Capabilities: enum
Items: '1 sample/update' '2 samples/update' '4 samples/update' 'Immediate'
Item0: '1 sample/update'
Simple mixer control 'Volume Ramp Down Emergency Step',0
Capabilities: enum
Items: '4dB/step' '2dB/step' '1dB/step' '0.5dB/step'
Item0: '1dB/step'
Simple mixer control 'Volume Ramp Down Rate',0
Capabilities: enum
Items: '1 sample/update' '2 samples/update' '4 samples/update' 'Immediate'
Item0: '1 sample/update'
Simple mixer control 'Volume Ramp Down Step',0
Capabilities: enum
Items: '4dB/step' '2dB/step' '1dB/step' '0.5dB/step'
Item0: '1dB/step'
Simple mixer control 'Volume Ramp Up Rate',0
Capabilities: enum
Items: '1 sample/update' '2 samples/update' '4 samples/update' 'Immediate'
Item0: '1 sample/update'
Simple mixer control 'Volume Ramp Up Step',0
Capabilities: enum
Items: '4dB/step' '2dB/step' '1dB/step' '0.5dB/step'
Item0: '1dB/step'

 

Could you help me please? I don't know what can I do to fix this..

 

Thanks a lot.

Jerome.

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