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Order #12164

francis.gski

September 05, 2014 11:33

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Order #12164: Dear Sir, I have done the cash tranfer for my order 2 days ago, and my order is always on \"hold\". Could you please process it?

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9 comments

• 0
  
  HiFiBerry team September 05, 2014 13:21

  Dear Francis,
  
  we did not receive the payment on our bank account yet. However it sometimes takes 2-3 days until we see it. When we received the payment, we will prodcess the order
  
  Best regards
  Daniel
• 0
  
  francis.gski September 09, 2014 08:39

  Dear Daniel,
  My orrder is always "on-hold"(7 days), is there a problem with my cash tranfer on
  Compte:CH36 0900 0000 9151 4784 1 POFICHBEXXX
  Date valeur :03.09.2014
  Auprès de :Modul 9 GMBH - POstfinance AG CH-3030 SU
  
  Thanks in advance.
  Regards.
  Francis G
• 0
  
  HiFiBerry team September 09, 2014 09:30

  Dear Francis,
  
  we received your payment. It was accounted to our bank account yesterday. However it will take some days until we can ship it as we're waiting for the next batch of the case. We will have it here about end of this/beginning of next week.
  
  BTW: I saw that you ordered the DAC+ and the case for the DAC. You are aware that the case is not compatible with the DAC+?
  
  Best regards
  Daniel
• 0
  
  francis.gski September 09, 2014 12:20

  Thanks Daniel,
  
  I'm aware that this is not the good case, but it is for my old Rapberry B.
  
  But I hope that the case for the Dac+ will be avalaible soon.
  
  Best regards.
  Francis
• 0
  
  HiFiBerry team September 09, 2014 13:49

  Ok. We have a prototype case for the B+ in work. I hope it will arrive next week. If it fits well, we will have it available soon.
  
  Best regards
  Daniel
• 0
  
  francis.gski September 16, 2014 19:53

  Hi Daniel,
  Why my order is still processing ?
  Best regards
  Francis
• 0
  
  HiFiBerry team September 17, 2014 05:39

  Hi Francis,
  
  I'm sorry for this delay. Unfortunetaly the cases still have not arrived. They got stuck somewhere in the shipping from our producer. We hope they will be here soon.
  
  Best regards
  Daniel
• 0
  
  francis.gski September 17, 2014 08:20

  Hi Daniel,
  Is it possible for you to ship the Dac+ first ?
  
  Kind Regards
  Francis
• 0
  
  HiFiBerry team September 17, 2014 11:19

  Dear Francis,
  
  we will do this and send the DAC+ first.
  
  Best regards
  Daniel