DSP Program Installation Failed

I've used my Beocreate board for years with no issues (in a mono application utilizing 3 channels).  A new project requires the use of this board, so I flashed a new SD card to start from scratch.  During the setup process under the Speaker Preset page, I attempted to select "Other Speaker",  and proceeded to hit the "Use the Speaker Preset" button.  A message returned stating "DSP program installation failed".  I pray that this board is not bad--it's been working flawlessly for me.  Are there any suggestions on what I can try to get back up and running?

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